Network prices
Tariff reform
Customers told us they want more affordable electricity and more control over their bills. In response, Ausgrid and customer representatives have designed demand tariffs to make electricity more affordable, now and into the future.
Pricing Reforms for the 2019-24 Regulatory Period
The key element of our 2019-24 pricing reforms was the introduction of demand tariffs for residential and small business customers. The demand tariffs apply to new customers (new connections) and to customers on flat tariffs when they upgrade their meter to a smart meter after 1 July 2019. The Australian Energy Regulator approved this reform as outlined in our Tariff Structure Statement on 30 April 2019.
Customers told us they wanted more affordable electricity and more control over their bills. In response, Ausgrid and customer representatives designed demand tariffs to make electricity more affordable, now and into the future.
To develop and communicate our tariffs we worked with the Energy and Water Ombudsman of NSW and our Pricing Working Group. We are also working with retailers on the implementation of the demand tariffs and discussed our changes with our fellow distributors in NSW to ensure a consistent approach where possible, recognising the differences between networks.
Our revised 2019-24 Tariff Structure Statement, Explanatory Notes and accompanying attachments together explain how our tariff reform including residential and small business demand tariffs meets the National Electricity Rules to ensure prices are more cost reflective. This will help us maintain an affordable, reliable and sustainable electricity supply for our 1.8 million customers.