Information for Retailers

This page contains information for our Retailer Partners who supply and connect customers to Ausgrid’s distribution network.


For flood-affected customer assistance resources, please see the March 2022 Flood Assistance Package.


Visit Reconnecting to our network after floods for information on reconnecting flood-affected customers.


Call or write to us

Service order enquiries

For service order general enquiries, please call 
02 8001 3438 (Mon - Fri, 8:00am - 5:00pm)
Or email us at 

In an emergency

13 13 88
(24 hours)
Call us to report faults, hazards, or any electrical emergency.
If you see a life threatening situation, please call 000

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