Industry

Information for Retailers

This page contains information for our Retailer Partners who supply and connect customers to Ausgrid’s distribution network.

Screenshot of Talking to your retailer video

Ways to save on your energy bill

We know understanding the electricity charges can be complex. Our three part series provides guidance on how electricity is billed and how the choices and actions you take can reduce your electricity

Retailer Handbook

The ES12 contains procedures for retailers working in Ausgrid's network.

FAQs

View frequently asked questions for Retailers

Ausgrid Network Price List 2024-25 ES7 Network Price Guide Revised TSS Explanatory Statement for 2024-29 Network Tariff Change Form (ES7 Appendix)

Retailer Updates

View all updates and news for Retailers.

Network Area Check

Find out whether your property is supplied by the Ausgrid electricity network.

Connections

Apply to connect, disconnect and more.

Network Pricing

View Ausgrid's network pricing

Retailer Responsibilities

Retailer responsibilities have changed since 1 December 2017.

Life Support

Resources for Life Support Customers

Call or write to us

Service order enquiries

For service order general enquiries, please call
02 7253 7558 (Mon - Fri, 8:00am - 5:00pm)
Or email us at
service.orders@ausgrid.com.au

In an emergency

13 13 88
(24 hours)
Call us to report faults, hazards, or any electrical emergency.
If you see a life threatening situation, please call 000

Didn't find what you need?

We welcome your feedback.
Let us know how we can improve this page at
feedback.B2B@ausgrid.com.au

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