Connections

Notice of planned outage for system upgrade from 10 December

We are planning an upgrade to one of our core systems to enhance our services. To complete this important work, there will be a planned outage of our Better Connected Portal, and the Connections Customer Portal starting 5pm on Tuesday 10 December 2024.

During this time you will not be able to submit any new connection applications, any documentation, or request an outage until 9am Monday 16 December 2024.

Where possible, please submit any applications, preliminary enquiries, requests or documentation prior to 5pm Tuesday 10 December. Any outage requests submitted after this time may result in delays to your connections project timeline.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to deliver a more reliable and efficient system. If you have any questions or require further assistance, please contact us on 13 13 65 or via the customer enquiry form.