Getting started
If you're interested in connecting to our electricity network, we're here to support you! The information below will help get you started.
SERVICE UPDATE
Ausgrid will be providing limited services over the upcoming holiday period. This limited-service period commences Friday, 19 December 2025 and remains in effect until Friday 2 January 2026 (inclusive).
During this period, Ausgrid will be facilitating essential work only and the Connections & Operations Support Phone line will not be operating.
For planned works into January please take into consideration the limited service over the holiday period and the additional time it may take Ausgrid to facilitate works.
Support and resources
Enhancing customer connections
Through our Customer Connections Improvement Program, we're working to deliver a faster, simpler, and better-valued connection experience.