All companies and each of their workers and sub-contractors that wish to undertake service and installation on or near Ausgrid’s network must be accredited and/or registered as well as authorised with Ausgrid as an Accredited Service Provider (ASP) in the appropriate level and class.
When undertaking service and installation work an electrical contractor should;
- ensure a Connection Application has been submitted and approved by Ausgrid before undertaking service work
- submit a Notification of Service Work (NOSW) form to Ausgrid for all service work as detailed in our electricity supply standard ES4 Service Provider Authorisation
- Refer to Ausgrid’s Customer Installation Safety Plan (CISP) for information on installation, customer and contractor safety requirements
- Be familiar with Ausgrid’s Electricity Safety and Network Management System (ENMS), and the qualifications required for working on or near our network and the relevant installation procedures specified in Ausgrid’s technical documentation
- be familiar with the requirements of Ausgrid's Electricity Metering (EM) locking system for installations
Notification of Service Work (NOSW)
To ensure Ausgrid can safely operate the network and provide customers with accurate information on planned and unplanned power outages, our Notification of Service Work (NOSW) records need to be as accurate as possible.
A Notification of Service Work (NOSW) form must be submitted once work has been completed. The locations of all overhead and underground cables, joints and conduit installations must be accurately recorded on the NOSW diagram, and relevant equipment should be correctly labelled in accordance with Ausgrid’s requirements.
How to lodge a NOSW
- Complete the Notification of Service Work (NOSW) form via the Ausgrid Portal.
- Add your supporting diagram (All NOSWs requiring an overhead or underground service line to be altered must have a diagram submitted with the NOSW.)
Please note: Paper based NOSW’s are no longer accepted.
NOSW Diagram Templates
Download and complete the NOSW Diagram Template.
Refer to ES4 - Accredited Service Provider Authorisation (Clause 10.4.1) for information on the requirements and minimum standards for NOSW Diagrams.
Example NOSW Diagrams
To assist the completion of your diagrams we have included the following examples:
Certificate of Compliance for Electrical Work (CCEW)
All work inside the customers’ property must be carried out by a licenced electrical contractor, in accordance with the Gas and Electricity (Consumer Safety) Act 2017 and Regulation.
When undertaking service and installation work an electrical contractor should;
- complete a CCEW form for all electrical installations or work resulting in an increase in electrical rating.
- provide customers with a copy of the Certification of Compliance for Electrical Work (CCEW) and where required by legislation, submit a copy of the CCEW to Ausgrid.
How to lodge a CCEW
- Download the CCEW form from the National Electrical and Communications Association or NSW Fair Trading.
- the CCEW can be submitted via the Ausgrid Portal when associated with a Notification of Service Work.
- For standalone submissions please email or fax to the Installation Data Operations at datanorth@ausgrid.com.au.
Electrical installation compliance
An Ausgrid Compliance officer will check your private installation application and will email a request to provide any additional supporting documentation via the Ausgrid Portal.