The ASP2 Guidelines brings together critical technical, procedural, and safety information that ASPs need when working on the Ausgrid network. This easy-to-access guide helps provide clarity, better alignment on expectations, and makes working on our network simpler, safer, and more efficient.
An Authorised and Accredited Service Provider Level 2 (ASP/2) can install, repair or maintain the overhead or underground service lines between a customer installation and Ausgrid’s electricity network.
All companies and each of their workers and sub-contractors that wish to undertake service and installation on or near Ausgrid’s network must be accredited and/or registered as well as authorised with Ausgrid as an Accredited Service Provider (ASP) in the appropriate level and class.
When undertaking service and installation work an electrical contractor should;
To ensure Ausgrid can safely operate the network and provide customers with accurate information on planned and unplanned power outages, our Notification of Service Work (NOSW) records need to be as accurate as possible.
A Notification of Service Work (NOSW) form must be submitted once work has been completed. The locations of all overhead and underground cables, joints and conduit installations must be accurately recorded on the NOSW diagram, and relevant equipment should be correctly labelled in accordance with Ausgrid’s requirements.
Please note: Paper based NOSW’s are no longer accepted.
Download and complete the NOSW Diagram Template.
Refer to ES4 - Accredited Service Provider Authorisation (Clause 10.4.1) for information on the requirements and minimum standards for NOSW Diagrams.
To assist the completion of your diagrams we have included the following examples:
All work inside the customers’ property must be carried out by a licenced electrical contractor, in accordance with the Gas and Electricity (Consumer Safety) Act 2017 and Regulation.
When undertaking service and installation work an electrical contractor should;
An Ausgrid Compliance officer will check your private installation application and will email a request to provide any additional supporting documentation via the Ausgrid Portal.
Ausgrid inspect electrical installation work in accordance with our Customer Installation Safety Plan and ES1 Premises Connection Requirements. It is essential the installation work complies with AS/NZS3000 Wiring Rules and any other relevant standard and is tested as required and certified as being safe.
An Ausgrid Compliance Officer will inspect the connection works and will report on non-technical and safety non-conformances. Where necessary a defect may be issued.
Where electrical installation defects are found within a customer’s electrical installation by Ausgrid, the customer and the electrical contractor will each be given a copy of the inspection ‘Defect’ report. ASPs will be given a copy of a similar report covering any defects found in contestable service work. Find out more in Safety Installation Defects.
We will inspect electrical installation work in accordance with our Customer Installation Safety Plan (CISP) and ES1 Premises Connection Requirements. It is essential the installation work complies with AS/NZS3000 Wiring Rules and any other relevant standard and is tested as required and certified as being safe.
Prior to an Installation Inspector attending a site to undertake a physical inspection, we require an Appointment Checklist to be completed by the customer or their representative. Once completed, this form can be saved and uploaded into the Ausgrid Customer Portal and will form one of the required documents associated with the inspection.
For all Main Switchboards rated greater than 100A, a copy of the Ausgrid Switchboard Compliance Statement is required. This form is to be completed and returned for review in addition to Main Switchboard Plans and documentation specified in the Ausgrid Portal.
Our flowchart provides an overview of the connection process (under 100 Amps)
Ausgrid has a restricted Electricity Metering (EM) Locking System for installations in its network area.
For technical advice please email: servicesupport@ausgrid.com.au.
