Sorry we weren't able to proceed with your report. To report a power supply problem Please call us on
Our crews will attend this location as soon as possible:
Google street address: {{markerGoogleAddress}}
An Ausgrid Emergency Service Officer will check the reported location as soon as possible.
Access to your property: If we need to visit your property to make safety checks, our officer will call you in advance from a private mobile number. If we are unable to contact you, we will presume no one is home and the job will be closed.
Safely restrain any animals: Please make sure any dogs are securely restrained so we can access your property safely.
Job reference number: {{jobReferenceNumber}}
Google street address: {{markerGoogleAddress}}
Our crews will attend the location as soon as possible and make sure it is safe. We will also arrange any repairs to Ausgrid's network.
Are you in any danger? Electrical emergencies such as shocks and tingles from taps, or sparking wires should be reported by phone on 13 13 88 (24hrs). Stay well away from fallen powerlines, and report life threatening emergencies on 000.
Ausgrid officers are required to make contact with the occupant before entering a property. In the event we can't contact you, Ausgrid will still attend but remain outside your property boundary. If no immediate hazards can be identified from outside the property we will attempt to make contact again prior to closing the job.
Safely restrain any animals: Please make sure any dogs are securely restrained so we can access your property safely.
COVID-19 social distancing: For the safety of you and your family, please remain inside when our officer attends or maintain social distancing and wear a mask as per the advice of NSW Health.
Should you need to contact us about your report please call us on 13 13 88 and have your reference number ready to quote. On the call select option 3, enter your postcode and listen to the messaging, and then select option 3 again to talk to a member of the Customer Service Team.
Step 1 ✔ Search for a location (Your mobile will centre on your current location)
Step 2 ✔ Click 'Make a Report' to display the properties and pole icons in your location
Step 3 ✔ Pick the house or pole icon that is nearest to the hazard and click 'Report'
Step 4 ✔ Provide your details and any additional hazard information and click 'Submit'
Step 1 ✔ Search a location (Your mobile will centre on your current location)
Step 2 ✔ Click 'Make a Report' to display the properties and pole icons in your location
Step 3 ✔ Pick a house or pole icon nearest to the hazard and click 'Report'
Step 4 ✔ Provide your details and any additional hazard information and click 'Submit'
Electrical emergencies such as shocks and tingles from taps should be reported by phone on 13 13 88 (24hrs). Stay well away from fallen powerlines, and report life threatening emergencies on 000.
