Report a power outage - Electrical emergency check
Is this power outage related to a dangerous electrical situation?
This form is for reporting power outages, part-power issues, and hot water faults.
If you are experiencing a life threatening electrical emergency such as receiving a potential electric shock or tingle from a tap or appliance, or see live, loose and/or sparking or fallen electrical wires in proximity to people or vehicles, we need to know about it straight away.
For life threatening situations call 000 first. Report electrical emergencies to Ausgrid on 13 13 88 (24hrs). Click 'Yes, it's dangerous' button below and follow the emergency advice.
What to do in an electrical emergency
In an event of electric shocks or tingles from taps, wiring and appliances:
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First aid
In the case of an electric shock
Do not attempt to touch or rescue a person who as received a shock until the power has been cut off and the situation has been made safe by a suitably qualified person.
- Stay at least 8 metres or two car lengths away from any live wire or conducting material
- Call Ausgrid Emergency line (24hrs) on 13 13 88
First aid
- In the event of an electric shock, even a small one, call 000 immediately.
- Do not touch burns, break blisters or remove burned clothing
- Always seek medical advice after an electric shock, even a small one
Remember, people who are in contact with an electrical source are themselves conductors of electricity until the power is turned off. Do not try to adminster first aid until the power has been turned off by a suitably qualified person.
What should I do while waiting for an ambulance?
If someone near you receives an electric shock, do not put yourself in danger:
- look first, don’t touch — the person may still be in contact with the electricity, and if you touch them, you will receive an electric shock
- switch off the electricity at the mains, remove fuses, turn off all powerpoints and unplug all cords before approaching the person
- if that’s not possible, use material that does not conduct electricity, such as a dry wooden broom handle, to separate the person from the electricity source take particular care if the victim is in contact with water, which carries electricity
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How to report an electrical hazard
To let us know about fallen wires and damaged powerlines you can make a report online, or call us on 13 13 88 (24hrs).
To report any other sort of hazard such e.g damaged or open kiosks call us on 13 13 88.
To request tree trimming, or a pole maintenance inspection check Our Services.
Report an Outage
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