There are times when we may need to interrupt the power supply so crews can safely carry out essential upgrades or planned maintenance to the electricity network. If you rely on medical equipment, we encourage you to register as a life support customer.
Please call your Electricity Retailer to update your contact details or contact us on 13 13 65 to change your life support status.
If you have difficulty hearing you can talk to us via the National Relay Service (NRS).
The NRS is an Australian Government phone and internet service for people who have a hearing or speech impairment.
For TTY (teletypewriter) services call 13 36 77 then ask for 13 13 65.
For speak and listen services call 1300 555 727 then ask for 13 13 65.
Factsheets
Download the Life Support Factsheet
Download the Life Support Checklist Action Plan