Preparing for a power outage

We work hard to provide you with a safe and reliable electricity supply. However, sometimes unforeseen events such as storms, high winds, bushfires or traffic accidents can also affect the power supply to your home. You should prepare a plan for these circumstances. Download our printable Action Plan Checklist to help you prepare a plan in case the power goes out. 

Planned outages 

If we plan to do upgrades or maintenance work that affects your power supply, we’ll notify you at least four business days prior to the interruption, giving you the date, time and duration of the interruption. Read more about what to expect in a planned outage.

During outages you will receive an SMS notification if we have a mobile number on file. Please check with your Electricity Retailer to ensure your details are up to date. Find out more about how we notify you of outages.

Cancelled or extended planned outages 

Occasionally planned power outages may be cancelled or run over the scheduled time. Check the power outage map for updates.

Unplanned outages 

It is important to stay prepared for unplanned outages. Ensure you have your action plan checklist ready and check the power outage map for updates. Read more about what to do in an unplanned outage.

Making an action plan