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Customer consultative and specialist committees
Customer consultative and specialist committees
Our peak customer consultative group and additional specialist committees ensure decisions are made with customers in mind.
customer consultative group

We know our success relies on understanding the needs of our customers and communities. One way we ensure customer views are incorporated into our business operations is through our peak customer advocacy group, the Customer Consultative Committee (CCC), and additional specialist committees.

These committees are made up of independent external customer advocates who represent a diverse mix of perspectives, customer representation and technical expertise.

Committee structure

Ausgrid’s structure for customer consultative and specialist committees is aimed at fostering trust with customers and stakeholders while offering independent perspectives. Each specialist committee submits regular reports to our main customer body.

committee structure

Roles and responsibilities

Each specialist committee includes at least one CCC member who provides regular updates on the specialist committee’s recommendations to the CCC.

Terms of Reference govern all of Ausgrid’s customer committees. They outline the roles and responsibilities of committee members and what they can expect from Ausgrid.

Customer Consultative Committee (CCC) 

 Ausgrid’s overarching body for engaging with customer advocates .

Customer Communications Working Group (CCWG) 

Provides advice on and identifies need for communication materials and strategies for all customer groups.

Network Innovation Advisory Committee (NIAC)

 Provides advice on prioritisation and evaluation of projects funded by Ausgrid’s Network Innovation Program.

Pricing Working Group (PWG)

Focused on the technical aspects of tariff reform, Ausgrid’s tariff structures and general pricing issues.

Climate Adaptation and Resilience Expert panel (CARE panel)

 Provides advice on delivery of Ausgrid’s Climate Resilience Program and future climate resilience planning opportunities.

Hunter Central Coast Renewable Energy Zone (HCC Rez) Regulatory Panel (Dec 2024 - June 2025) 

Provides a customer’s perspective on specific aspects of Ausgrid's HCC REZ regulatory submission, with the understanding that the scope of this panel is constrained by the HCC REZ proposal process.