Customer assistance resources

We have collated a selection of financial, health and wellbeing resources to assist you in times of financial uncertainty.

Cost of Living - Service NSW

The NSW Government is helping ease the cost of living with more than 70 rebates and savings. You can browse NSW Government rebates and savings on this page.

Energy Account Payments Assistance (EAPA)

The Energy Accounts Payment Assistance (EAPA) Scheme helps people living in NSW experiencing a short term financial crisis or emergency pay their electricity or gas bill.

Covid-19 relief - Financial Assistance

The NSW Government and the Australian Government provide financial assistance and support if you have been impacted by COVID-19 and you are experiencing financial difficulty.

Financial hardship -

If your bills or loan repayments are getting out of control, talk to someone who can help you understand your options. Taking action straight away can stop a small problem becoming a big one.

Financial counselling -

Financial counselling is a free and confidential service offered by community organisations, community legal centres and some government agencies.

Centrelink Payments and Services

A list of Centrelink payments and services available from Services Australia.

Healthy Minds and Body

Find out what the government is doing to support Australians with mental ill-health, and access to help now.

If you or anyone you know needs help: