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Customer assistance resources
We have collated a selection of financial, health and wellbeing resources to assist you in times of financial uncertainty.
The following websites provide additional information and support for customers suffering financial hardship. Please note, Ausgrid does not administer these rebates and concessions. For more information, please refer to the contact details provided in each listing.
Find an energy rebate
Check the incentives and grants available for energy efficiency, lighting, appliance loans and many more. There are also tools to assist you in reducing your energy bills.
Energy Information for all Australians
Rebates and Assistance, Energy Bill Relief, Advice for Households and Business.
National Energy Bill Relief | NSW Climate and Energy Action
New Energy Payments available. Providing a one-off $500 bill relief for Eligible low-income households, pensioners, self-funded retirees, families and carers.
Federal Household Energy Upgrades Fund
The Australian Government has allocated an additional $1 billion to the CEFC to create a Household Energy Upgrades Fund - HEUF.
Savings Finder - Service NSW
The NSW Government is helping ease the cost of living with more than 70 rebates and savings. You can browse NSW Government rebates and savings on this page.
Energy Account Payments Assistance (EAPA)
The Energy Accounts Payment Assistance (EAPA) Scheme helps people living in NSW experiencing a short term financial crisis or emergency pay their electricity or gas bill.
Covid-19 relief - Financial Assistance
The NSW Government and the Australian Government provide financial assistance and support if you have been impacted by COVID-19 and you are experiencing financial difficulty.
Financial hardship - Moneysmart.gov.au
If your bills or loan repayments are getting out of control, talk to someone who can help you understand your options. Taking action straight away can stop a small problem becoming a big one.
Financial counselling - Moneysmart.gov.au
Financial counselling is a free and confidential service offered by community organisations, community legal centres and some government agencies.
Centrelink Payments and Services
A list of Centrelink payments and services available from Services Australia.
If you or anyone you know needs help:
- Lifeline on 13 11 14
- Kids Helpline on 1800 551 800
- MensLine Australia on 1300 789 978
- Suicide Call Back Service on 1300 659 467
- Beyond Blue on 1300 224 636
- Headspace on 1800 650 890
- ReachOut at au.reachout.com
- Care Leavers Australasia Network (CLAN) on 1800 008 774
- National Debt Helpline on 1800 007 007
- Yarn.org on 13 92 76