We know that some of our customers are suffering as a result of the recent floods. We have introduced theto offer financial relief to customers who have incurred unforeseen costs from electrical repairs.
For homes or small businesses that have had their premises damaged or destroyed as a result of flooding, Ausgrid’s March 2022 Flood Assistance Package will waive connection application fees and associated charges and will also reimburse up to $600 of the costs incurred when your licensed electrician disconnects and reconnects you to the electricity network.
If your property or connection wire has been damaged by a storm or flood, you may need to engage a licensed electrician to make safety checks before you can be reconnected. Find out more about the reconnection process here.
If your premises have been damaged or destroyed due to flooding, please notify your Electricity Retailer who will work with Ausgrid to waive the network charge (the network charge makes up a portion of your electricity bill). The fees will be waived until the site is re-energised.
The fees will be waived until the site is re-energised.
The fees included in this waiver are:
For more information on how to re-connect, click here.
If you are an Accredited Service Provider, you will be notified in a separate communication on how to lodge a NOSW without incurring fees for eligible customers.
If you have engaged an ASP Level 2 to disconnect or reconnect a flood affected premises (excluding safety inspections or electrical repairs), you can claim up to $600 for the costs.
|Large commercial (3 phase above 200 Amps)
How to apply for reimbursement
Complete a Flood Assistance Electronic Funds Transfer Request Form to apply for electrical disconnection and reconnection work.
You will need to include either a photo, electronic or scanned version of the following documents:
Email all of the above to firstname.lastname@example.org. Please make sure you include your name and premises address.
The Customer Advocacy Team will provide a Case Number by return email. Please keep this number as reference.
Once approved, we will process the reimbursement of up to $600 of the ASP disconnection/reconnection fee.
In addition to introducing the Flood Assistance Package, we are keeping impacted customers informed with radio and SMS messages and providing on-the-ground support with generators and fuel to remote locations. If you haven't received a Power Outage SMS from Ausgrid, you can find out how to register on the Power Outage SMS Service page.You can also view the power outages map for status updates or find more information about our customer assistance resources.