Contact us

Online services

Power outages

Check and report a power outage

Repairs and requests

Report poles, wires, streetlights, trees, or graffiti

Make a claim

Make a claim or request an Insurance Report

Enquiries and complaints

We welcome feedback and the chance to improve

Call or write to us

In an emergency

13 13 88
(24 hours)
Call us to report faults, hazards, or any electrical emergency.
If you see a life threatening situation
please call 000

General enquiries

13 13 65
(9.00am and 4.30pm Monday to Friday)

By post

GPO Box 4009, Sydney, NSW 2001

Ausgrid ABN
78 508 211 731

Frequently Asked Questions

Browse our list of frequently asked questions. If you can't find the answer on the list, please send us an email.