Your Energy Use

Your Rights and Guaranteed Service Levels


A person is customer of Ausgrid if the person's premises is connected to, or the person is seeking to have the premises connected to, Ausgrid's distribution network. Ausgrid must provide this connection in accordance with a customer connection contract.

Your rights and our obligations depend on your contract with Ausgrid. Copies of our standard terms and conditions for most connections are available in our About your Connection section.

Overview of your rights and guaranteed service levels